ChemProX as a Result of 37 Years of Evolution

I would dare to say that nowadays customer listening practices stand to product/service development the same way evolutionism stood for the species survivability. This process of seeking, understanding, and taking actions on a product upon customer or user feedback will ensure that the product/service survives in the wild market jungle. 

From marketing and sales point of view, CBRN works with similar rules than any other market, having its own products and services, tailored to its most common user segments – military / defence and first response / hazmat units. 

In fact, in the case of Bertin Environics, the foundation of the original company itself – Environics Oy – back in 1987, was deeply related to a case in which the end-customer – Finnish Defence Forces – was actively involved in the development of a new product, in this case an automatic chemical gas detector totally “made in Finland”. 

Research & Development

Bertin Environics R&D team understands that successful product development is based on attentive user feedback collection and analysis – or feedback management. After that, the collected data will go through an essential productization process to achieve a solution for a real problem (instead of merely tackling technical issues). 

Despite being a continuous process consisting of many internal stages, keeping the channels open for engaging in direct discussions with end-users, not only passively but also actively, by encouraging them to share their thoughts and reviews is also taken as a serious task. 

Besides digital strategies such as feedback forms, in CBRN industry engaging in face-to-face discussions with end-users during exhibitions, trainings, customer meetings, etc, has proven to be an excellent way of obtaining valuable and spontaneous feedback on the product, for gathering ideas for future improvements from those who have been already using it.

ChemProX, an Early Warning Chemical Detector Designed from the Beginning for Field Use

As stated in the product’s datasheet, ChemProX is “developed together with First Response professionals” to be an IMS based handheld early warning detector, meaning it is expected “to give early warning when in presence of (…) CWAs and TICs/TIMs, as fast as possible (…) so that the operators have time to protect themselves (…)”. But what if the operators see ways of improving the detector’s usability on the field, that will help them to get the relevant data and information for correct counter measuring even faster? 

Since the launch of the detector approximately 4 years ago, we have been receiving and archiving feedback that has been processed and released on several free software updates, always available from the ChemProX Update Station.

Customer Listening > Feedback Management > Customer Satisfaction

We would like to share a few examples of suggestions that were heard and put into practice to improve ChemProX’s customer experience. Because only those who are on the field know its demands!

  1. Language translation tools
    A simplified Excel-table that could be shared to a 3rd party who could easily manage the language translation independently, without the need for editing lines of code.
    Currently ChemProX’s user interface has been translated into 5 languages (other than Finnish and English), because many times the device is more user friendly when operators can use it in their native language.
  2. Automatic operation/task clock
    In the CC software, the operation/task clock can be displayed and turned on when the operators leave for the mission.
  3. Additional data sharing in unmanned applications
    When ChemProX is mounted on a drone or robot, it is possible for the operator to remotely operate different devices in the group to see the trend information, as well as change of detection modes over radio data, for a dynamic 2-way communication.
  4. Setup Assistant
    Upon multiple requests to make setting up the detector network easier, the Setup Assistant was created, providing step-by-step instructions for establishing the detector network.

Setup Assistant as a Feedback Based Improvement

The Setup Assistant was implemented on June 2020 and works as an inbuilt guide to help users to utilize the most commonly used wireless communications. The Setup Assistant is located in the information menu and can be used for:

  • Configuring a Radio Data group 
  • Accessing the ChemProX User Interface Program 
  • Closing unnecessary connections 

This kind of communication settings needs to be done only once unless there is need for changing connectivity methods or radio channels.  

ChemProX Setup Assistant, a step-by-step guide to configure detection network settings.

ChemProX, From Experts to Users

By conducting this constant active customer listening and productizing selected suggestions, Bertin Environics team has been able to develop a worldwide well known and acknowledged handheld chemical detector, scientifically reliable and easy to operate in the harsh environmental conditions in which is meant to be used. 

ChemProX’s ruggedized shell makes it a MIL compliant CWA lightweight detector and therefore a top favourite for several defence organizations in 4 continents, whereas it’s user friendliness, in-built SOPs and fast response make it irresistible for Hazmat first response units. 

The views and opinions expressed in Bertin Environics Blog are those of the authors and do not necessarily reflect the official policy or position of Environics Oy. Any content provided by the authors are of their opinion and are not intended to malign any religion, ethnic group, club, organization, company, individual, neither they serve as a scientific statement.


Teemu Partanen

Handheld Chemical Detection Application Manager

I am Teemu and I have been working in the CBRN field since 2004, focusing mainly in chemical detection. From technical specialization to product management and sales support, as well as technical and practical CBRN training, I have been on top of the trends and market requirements of military and civil defence first responders.

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