Comprehensive CBRN Customer Support
We have highly competent team of experts and partners to provide supporting services globally
Even though Bertin Environics’ CBRN systems are easy to maintain and have a considerably low life-cycle costs, all systems and components will still need to be looked after. When you need support or you are looking for upgrades or updates to your current capabilities our technical support team is happy to help you with all your questions and needs related to our systems and products. Bertin Environics’ scalable and backward compatible systems gives you the opportunity to expand your existing system with lower cost and effort.
You can reach us through the following forms and we’ll get back to you as soon as possible.
ChemProX Update Station
If you are already a user of ChemProX please utilize the ChemProX update station to make sure your device is always running on the latest software version available. If you want to be notified when a new version is released, you can subscribe for updates here.
X-System Software Updates
If you are already a user of X-System please subscribe for software updates, so that you are notified each time a new version is released.
Factory Repair
Support
Product Upgrade
FAQs on Bertin Environics Products’ Maintenance & Updates
How can get maintenance for ChemPro100i?
Maintenance, service, and technical support for the ChemPro100i handheld chemical detector are available until the end of 2026. During this period, customers can access authorized service and support to maintain operational readiness and extend the usable lifecycle of their ChemPro100i detectors. After 2026, standard maintenance and support services for ChemPro100i will no longer be available.
How can I upgrade my ChemPro chemical detector?
ChemPro chemical detectors can be upgraded through authorized maintenance and upgrade services provided by Bertin Environics. Upgrade options may include software updates, hardware modifications, or capability extensions depending on the specific ChemPro model and its lifecycle status. Customers are advised to contact Bertin Environics directly to assess upgrade eligibility and available options for their system using this email: support-environics(at)bertin.group. In the case of ChemProX detectors, software updates can be checked directly from the ChemProX Update Station and notifications can be obtained by subscribing a dedicated newsletter. In the case of X-System software updates can be received by subscribing a different dedicated newsletter.
Is there support available for ChemPro?
Yes. Bertin Environics provides service and support for ChemPro chemical detectors throughout their supported lifecycle. Support services include maintenance, troubleshooting, software support, and technical assistance to ensure continued operational performance. Availability may vary depending on the specific ChemPro model and its support period. It is advised to contact the Bertin Environics directly using this email: support-environics(at)bertin.group.
How often do I need to run maintenance on my ChemPro chemical detector?
Maintenance requirements for ChemPro chemical detectors depend on the model, operational usage, and environmental conditions. Routine checks and periodic servicing are recommended to ensure reliable detection performance and system readiness. Bertin Environics provides guidance on appropriate maintenance intervals as part of its service and support offering.
How can I get maintenance for my CBRN devices and systems?
Maintenance for Bertin Environics CBRN devices and systems is available through authorized service channels and customers can also receive maintenance capabilities through certified maintenance training courses. Maintenance services cover inspection, preventive maintenance actions, repair, functional verification and system updates for supported equipment. EnviScreen System Software has also dedicated Maintenance Tool option to support customer system life cycle support. Customers can request maintenance by contacting Bertin Environics to coordinate service options tailored to their operational needs. X-System software updates can be received by subscribing a dedicated newsletter.
Where can I purchase consumables and spare parts for my Bertin Environics CBRN devices?
Consumables and spare parts for Bertin Environics CBRN devices can be purchased directly from Bertin Environics or through authorized distributors. Using approved spare parts and consumables helps ensure compatibility, performance, and compliance with operational requirements.
How can existing ChemProX users get software updates or support for their equipment?
Existing ChemProX users can obtain software updates directly online from Software update station and technical support through Bertin Environics’ service and support organization. Manufacture’s own service facilities are in Mikkeli, Finland and Daytona, USA, in order to locate your nearest service center or certified service partner please contact support-environics(at)bertin.group. Software updates may include performance improvements, feature enhancements, and system maintenance updates. Users of ChemProX can utilize the ChemProX Update Station to make sure your device is always running on the latest software version available by using the serial number. Notifications for new software versions can be obtained by subscribing a dedicated newsletter.
How can existing users get EnviScreen software updates or support for their system?
EnviScreen software updates and support are available through Bertin Environics for existing users with supported systems. Updates may include compatibility improvements, functional enhancements, and maintenance releases. Users should contact Bertin Environics to request support and verify the update status. X-System software updates for system Bertin Environics’ components can be received by subscribing a dedicated newsletter.
Is it possible to upgrade an older system from Bertin Environics rather than replacing it completely?
Compatibility to previous systems is one of the main design guidelines to ensure long life cycle to our customer’s existing CBRN systems and in many cases, older Bertin Environics systems can be upgraded instead of being fully replaced. Upgrade possibilities depend on system architecture, lifecycle status, and operational requirements. Bertin Environics evaluates existing systems to determine whether upgrades can extend service life or enhance capabilities in a cost-effective manner.
How can I contact Bertin Environics for maintenance, upgrades, or support?
Bertin Environics maintenance team / customer support can be contacted directly through support-environics(at)bertin.group or you can contact your local representative of Bertin Environics.